General Practice WadVitaal

General Practice WadVitaal is a so-called zero-practice and is located in Waddinxveen. One of the GPs at the practice is Simon Kok, and we spoke with him about his experiences with the registration kiosk integrated with MediKIT.

Simon first encountered our registration kiosk during the GP Conference in April 2025 and immediately recognised its advantages:

“At the time I attended the conference, I was still a GP trainee. However, I could already clearly see the benefits of a registration kiosk to help manage the reception of patients efficiently. When the practice opened in the autumn of 2025, I was able to order a registration kiosk straight away.”

From the very beginning, patients responded positively to the registration kiosk. Simon explains that almost every patient naturally uses the kiosk upon arrival:

“It is clear to them that they do not need to go to the assistant for this. Patients also appreciate receiving confirmation that they have successfully checked in and are waiting in the correct waiting room. Placing the registration kiosk directly at the entrance proved to be a good decision – you simply cannot miss it.”

General Practice WadVitaal is a small practice and you can usually hear patients arriving. Nevertheless, the registration system still provides a clear overview. Simon elaborates:

“Thanks to the integration with MediKIT, I can immediately see which patients have already arrived and which have not. This overview is very helpful and allows me to work more efficiently, for example by finishing something quickly before calling the next patient from the waiting room.”

As the practice has only recently opened, there is not yet a receptionist present at the desk on every day. On those days, the registration kiosk plays an important role in receiving patients. According to Simon Kok, this helps patients feel more at ease because they know they have successfully checked in.

If there is no assistant present and Simon is called away for an emergency, he can easily display a message on the screen explaining that he has been called out for an urgent visit. Patients can then still take a seat in the waiting area while being informed that waiting times may increase. Alternatively, patients can be directed to the practice website to arrange a new appointment.

As Simon had only recently started using the registration system when we first spoke, we contacted him again a few months later. When asked how he was finding the registration kiosk, he replied:

“Very good. I am still very satisfied. Patients automatically check in using the registration kiosk. Occasionally someone still walks straight to the reception desk, but they have no problem checking in via the kiosk when asked.”

Simon also mentioned that he appreciates the fact that patients receive a notification if they are late or if they have arrived at the wrong practice. He considers this an additional benefit of the registration kiosk.

Finally, we asked Simon whether he had any further suggestions. He indicated that he would welcome further development of the feature for submitting urine samples. Currently, patients write their name on the sample container, but it would be preferable if they could receive a number or code from the kiosk to write on or attach to the container. This would significantly improve patient privacy.

We confirmed that we would certainly take this suggestion into account during our evaluation with MediKIT and thanked Simon for his valuable input. It is greatly appreciated that he is so engaged and actively contributes ideas for the further development of the system.